1. A culture-general approach to cross-cultural competence
2. Manifestations of culture
3. Narrative and Identity
4. Introduction to the field of cross-cultural communication
5. Communication competence skills
7. Nonverbal communication
8. Active listening
9. Communication styles
10. Interaction skills
11. Managing conflict and building relationships
12. Capstone Exercise
Introduction to Cross-Cultural Communication is an entirely on-line, self-paced 12 module course, which requires you to complete short readings, watch associated video clips/presentations, and complete knowledge checks/exercises within the Blackboard learning management system. There will be formal lesson quizzes, a midterm and a final exam.
Types of Exams
We employ a variety of evaluations, administered via electronic testing within Blackboard, to measure how well you understand concepts and information we presented during the course. You will participate in formal quizzes/exams using a variety of question formats, such as true/false, matching and multiple choice. Minimum passing score for the course is an overall average of 70%.
Exam Scoring and Feedback
Blackboard practice exercise and formal quiz/exam results are instantaneous.
Course materials will be provided via the Blackboard learning management system. Access to the internet for research assignments is required.
This course is offered by Air University to enlisted members of the US Armed Forces (Active Duty, National Guard and Reserve) participating in the Community College of the Air Force (CCAF) Program.
Course applications are submitted through the AU Portal. *Applications can only be submitted during the "Registration/Enrollment Window" periods listed in the CLASSES section. For instructions on how to apply open the downloadable file 'Enrollment Directions' and follow the steps therein.
The Community College of the Air Force (CCAF) will transcript the earned academic credit from this course. Proceed to the CCAF website (www.au.af.mil/au/ccaf/) for the specific procedures for viewing/ordering your transcript.
ATTENTION: The Summer session of CCC is full. Due to the tremendous response
the application window is closed and no more will be accepted.
The minimum system requirements needed to complete this AFCLC DL program are:
Windows 2000 or XP (Home/Pro), 2GB hard disk drive with 650MB free
512 MB RAM
VGA or higher resolution video monitor
Sound Card with speakers or headphones
Keyboard and mouse
Internet Explorer 6.1 or higher
Adobe Acrobat Reader 6.01 or higher (plug-in for web browser)
Adobe Flash Player 10.0 or higher (plug-in for web browser)
The web browser and associated plug-ins can be downloaded from the Internet at no cost. You will require Internet connectivity to access the required online portions of the DL course, either through a local or wide-area network, or via a local Internet Service Provider (ISP).
*In the future a CAC reader/CAC enabled computer may be required in order to access our version of the Blackboard LMS.
All requirements, including quizzes, mid-term and final exams, must be completed before the final due date in order for you to complete the course.
Program Completion Certificates
A certificate will be issued upon successful program completion. The completion certificate will display your name and rank as it is reflected on your course application and will be mailed to the address on file in that database. If you do not receive your completion certificate within sixty days after course completion, please contact student support using the contact information below.
For Student Support: Contact AFCLC Education Support
For Enrollment Support:Contact AFCLC Enrollment Support
Air Force Culture and Language Center
130 W. Maxwell Blvd
Maxwell AFB, AL 36112
Commercial Phone: (334) 953-9292
Commercial Fax: (334) 953-1614
Personnel are available to answer the phones from 0730-1630 CST, Monday-Friday. Most phone requests for service will require an e-mail confirmation for tracking and recording purposes. Should you need to fax anything to us, please include a fax coversheet identifying the course, yourself, and your contact information.